Refund & Cancellation Policy

Everything is baked fresh to order in a home kitchen, so I need notice to cancel.

Cancelling a one-off order

• You can cancel up to Wednesday evening (11:59pm) before your Friday collection. You’ll get a full refund.
• From Thursday onwards your bake has been planned and ingredients bought, so I can’t give a refund.
• To cancel, email me or message me on Instagram or Facebook with your name and collection date.
• Refunds go back to the card you paid with. Your bank may take 5–10 working days to show it.

Bake Box Club

• You can cancel your membership any time from your account page.
• You keep your weekly boxes until the end of the month you’ve already paid for. Part-months aren’t refunded.
• Can’t make a Friday? Tell me by Wednesday evening and I’ll try to move your box to another Friday.

Missed collections

All orders are collection only on Fridays, 2–4pm. If you don’t collect and haven’t told me, I can’t refund the order.

Something wrong with your order?

If your box is wrong or damaged, let me know the same day and I’ll put it right with a replacement or refund.

Contact

Abbie’s Sweet Treats, 4 Seaman Avenue, Saxmundham, IP17 1DZ · abbiefelton2008@gmail.com · Instagram @abbiessweettreats